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Return policy

How do I pay for a ePicky purchase?

We at epicky.co.in work hard to provide our customers with the latest fashion at impeccable quality and amazing prices. If you did not like the fit, colour or design simply return/exchange the product within 15 days of delivery.

To return/exchange a product, use our easy online returns process by logging in to your epicky.co.in account. You can also email us at epicky.net@gmail.com.

Need to return – Few points to remember

  • Returns/exchange request need to be within 15 days of the delivery of product
  • Please fill the returns form for easy processing of refunds
  • All returned items must be unused and unwashed for hygiene reasons, and returned with original packaging and tags in place. Items without tags will not be accepted.
  • Shipping Charges shall be non-refundable.
  • In case you receive a damaged/defective, the company should be notified within 24 hours of receipt. We might request you to share snap shot at epicky.net@gmail.com
  • If you choose to self-ship the products, they should be dispatched within 48 hours after the return request is raised.
  • Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.
  • Please make sure that the returned items are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.

Refund options for you

The customer can choose to get their refund in the following ways:

  • Cash refund via bank transfer into their account for all COD orders
  • Money back to the paid account/ credit card for all online orders.
  • A Coupon Code of the refund value in your epicky.co.in account, which can be redeemed against any purchase. You may check the issued Coupon Code under the ‘Coupons’ section, by clicking on ‘My Account’ at epicky.co.in.

Terms & Conditions

This Return Policy applies to all items (with the exception of lingerie, sleepwear, swimwear, beachwear, accessories, beauty, socks and free items) purchased directly from epicky.co.in.

Returns policy

We at ePicky know how important it is to receive your purchased products in the finest condition, and on time. So we use a large network of couriers to deliver your products to you as early as possible.

  • Depending upon the location, the product is delivered to you in 3-5 workings days after it has been dispatched from our warehouse.
  • Free shipping is available on all products, subject to a minimum order value. A Non-Refundable charge of Rs. 99/- will be applied to all orders below Rs. 500/-
  • The whole order amount including any delivery charges will be refunded if the order is cancelled or lost in transit by us.

Cancellation Policy

Epick.co.in reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in reasonable time.

Cash On Delivery Policy

As per the Cash on Delivery policy:

  • To avail C-O-D Service, all items in the cart should be applicable for C-O-D.
  • C-O-D is applicable on a minimum sale value of Rs. 0 and maximum of Rs. 50,000 only.
  • Pin code provided for Cash on Delivery should be in the serviceable area. If not, any online payment mode needs to be used.
  • You cannot open the box without making the payment at the time of delivery.
  • If the product is open, do not accept the order.
  • No credit/debit cards are accepted in Cash on Delivery.